What I need from you
I aim to provide a fast, punctual, reliable service to all my customers and to this end, there is only one way to contact me - 0191 2616935. If I am not in, you will get an answering machine. Please do leave a message as I will try to contact you within 90 minutes.
The best times to speak to me in person are:
Monday to Friday: 8.30am - 10.30am and 5.00pm - 6.30pm
Saturday, Sunday & Bank Holidays: 8.30am - 11.30am
If you cannot phone me during these hours, please phone anyway and leave me a message.
Remember, I can often give you advice over the phone that will enable you to sort out the problem yourself. I DO NOT charge for this service. To make it easier, please supply me this as much as possible of the following information when you phone:
Saturday, Sunday & Bank Holidays: 8.30am - 11.30am
If you cannot phone me during these hours, please phone anyway and leave me a message.
Remember, I can often give you advice over the phone that will enable you to sort out the problem yourself. I DO NOT charge for this service. To make it easier, please supply me this as much as possible of the following information when you phone:
- Boiler make & model
- Nature of fault
- Any fault code displayed or flashing lights?
- Frequency of fault?
- Approximate age of the boiler
- GC Number - e.g. 4 - _ _ _ - _ _
- Serial number
For boiler repairs
I might be able to give an approximate price over the phone but I will charge a call out fee for a diagnostic visit which will be refunded if further work is required. In this case, I will provide you with a quotation. In the event that I recommend a full replacement I will either give you a quotation or help you to find a reliable contractor.
If I do work for you and you are happy to recommend my services, please leave a review on my advert on yell.com. MORE IMPORTANTLY, if you are not fully satisfied please contact me on 0191 2616935 or write to me at 77 Goldspink Lane, Newcastle Upon Tyne NE2 1NQ
